Not at all. Our membership is a flexible subscription, not a locked-in contract. While we hope you'll stay for the long-term value and convenience, you have the freedom to cancel your subscription at any time.

This is a great question and it highlights the amazing value of the add-on. With the add-on, you receive the exact same premium service benefits as a full VIP member: the "done-for-you" proactive scheduling, the dedicated service team, top priority booking, and the annual gift. The only difference is the number of credits you receive each month (110 vs 220).

The Premium + VIP Add-on is perfect for homeowners who want the ultimate hands-off convenience and VIP treatment but don't require the high volume of credits needed for very large properties or extremely frequent, extensive services. It's the smartest way to get the full VIP experience.

Your credits are yours forever! They never expire, even if you cancel your membership. You can use them for any service at any time.

Our touch-up service is a targeted re-clean of the specific glass panes that have been visibly affected by raindrops, restoring their perfect, streak-free shine. The guarantee focuses on fixing the cosmetic impact of the weather and doesn't include a full re-clean of frames, tracks, or unaffected windows.

It's incredibly simple and designed to be hassle-free. If you notice your windows have been spoiled by rain, just contact us within your guarantee period (e.g., 5 days for Premium members). We'll verify the weather and promptly schedule a team to come back for the touch-up. There are no forms to fill out or hoops to jump through.

Not at all! Think of it as having a personal property manager for your home's exterior. We'll start with a consultation to understand your needs and preferences. Based on that, we'll create and propose a proactive service schedule for the year. We then book those appointments for you, always confirming the date with you well in advance. You can always adjust the dates if something comes up. It’s about taking the mental load off you, not taking away your control.

Absolutely not. This is a key benefit of our system. Any credits you've personally purchased with your monthly or annual payments remain on your account forever. They never expire. Upon cancellation, you can either keep these credits to use on future services at our standard rates, or you can request a refund for the unused portion.

We understand! That's why every new member has a 3-day cooling-off period. If you haven't used any services within those first three days, you can cancel and receive a full refund of your initial payment, no questions asked.

Our membership discounts are designed to reward ongoing members. To be fair to all, there's a policy for cancellations within the first 3 months. If you received a discounted service and then cancel within this initial period, the discount will be charged back. This simply ensures the pricing is fair for a short-term service. After your first 3 months, there are absolutely no penalties or chargebacks for cancelling.

We completely understand why it might sound that way, but it's really just a short, simple chat. The main reason is to ensure we process your cancellation correctly (like handling any remaining credits) and to listen to your valuable feedback. We're always looking to improve, and hearing about your experience—good or bad—is the best way for us to do that.

No problem! As long as you're moving within our Melbourne service area, you can transfer your entire membership and credit balance to your new address.

Of course. All members can pause their subscription once per year. The length of the pause depends on your tier, giving you flexibility.